SelectedAdvisor.com (“SelectedAdvisor”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, share, and protect personal information when you use SelectedAdvisor.com.
By using SelectedAdvisor.com, you agree to the terms of this Privacy Policy.
1. Who We Are
SelectedAdvisor.com is an online platform designed to help consumers connect with automotive professionals, including sales executives, service advisors, aftersales specialists, independent retailers, workshops, and other approved automotive professionals.
SelectedAdvisor.com is an introductory platform and does not sell vehicles, arrange finance, process payments, or replace dealership systems.
For the purposes of applicable data protection legislation, SelectedAdvisor.com is the Data Controller in relation to information collected directly through the platform.
Contact:
SelectedAdvisor.com
Email: privacy@selectedadvisor.com
Website: www.selectedadvisor.com
2. Information We Collect
Information Provided by Customers
When submitting enquiries, we may collect:
- Name
- Email address
- Telephone number
- Location
- Message contents
- Information voluntarily provided by the customer
Information Provided by Advisors
When creating or maintaining a profile, we may collect:
- Name
- Profile photograph
- Job title
- Employer details
- Brand affiliations
- Biography
- Qualifications
- Languages spoken
- Contact details
- Videos and uploaded content
- Country and location
- Profile activity
Information Provided by Businesses
Where dealer groups or businesses use the platform, we may collect:
- Business name
- Manager details
- Billing details
- Branch information
- Advisor information
- Subscription details
Technical Information
We may automatically collect:
- IP address
- Browser information
- Device information
- Operating system
- Website usage data
- Cookie information
- Login activity
- Analytics data
3. How We Use Personal Information
We use information to:
- Operate SelectedAdvisor.com.
- Connect customers with automotive professionals.
- Manage advisor profiles.
- Process customer enquiries.
- Send service-related communications.
- Provide support.
- Monitor platform activity.
- Maintain security and prevent misuse.
- Improve the website and services.
- Generate platform reports.
- Comply with legal obligations.
We do not sell personal information.
4. Lawful Basis for Processing
Under UK GDPR and applicable legislation, we rely upon:
Consent
When customers submit enquiries or agree to receive communications.
Contract
Where users create accounts and use our services.
Legitimate Interests
To operate, improve, secure, and administer SelectedAdvisor.com.
Legal Obligations
Where required by law or regulation.
5. Sharing Information
Information may be shared with:
Advisors
Customer enquiries are shared with the selected advisor so that they can respond.
Dealer Groups or Businesses
Where an advisor is associated with a business account, enquiries and activities may be visible to authorised management users.
Service Providers
Including:
- Website hosting providers
- Cloud storage providers
- Email service providers
- Analytics providers
- Customer support providers
All service providers are required to maintain appropriate security measures.
Regulatory Authorities
Where required by law.
6. Messages and Monitoring
SelectedAdvisor.com actively monitors platform usage to protect customers, businesses, and the integrity of the platform.
Users acknowledge that:
- Messages may be logged.
- Activity may be monitored.
- Profile content may be reviewed.
- Compliance investigations may take place.
Monitoring is carried out for security, compliance, fraud prevention, and service quality purposes.
7. Sale Reporting and Business Reporting
Where advisors use the “Report a Sale” feature, information submitted may be visible to:
- The reporting advisor.
- Their authorised manager or dealer group administrator.
- SelectedAdvisor.com Super Admin users.
Sale reporting data is used for internal reporting purposes only.
SelectedAdvisor.com does not verify sales data and accepts no responsibility for inaccuracies submitted by users.
8. Cookies
SelectedAdvisor.com uses cookies and similar technologies to:
- Improve website performance.
- Remember preferences.
- Understand visitor behaviour.
- Analyse traffic.
- Enhance user experience.
Users can manage cookie settings through their browser.
A separate Cookie Policy may apply.
9. Data Retention
We retain information only for as long as reasonably necessary.
Typical retention periods:
Customer enquiries: Up to 24 months
Advisor accounts: While active and for a reasonable period afterwards
Business accounts: For the duration of subscription and reasonable record-keeping periods
Sale reports: Up to 7 years
Website analytics: Up to 26 months
Users may request deletion subject to legal and contractual obligations.
10. International Users
SelectedAdvisor.com operates internationally, including:
- United Kingdom
- United Arab Emirates
- Saudi Arabia
- Egypt
Where information is transferred internationally, appropriate safeguards will be applied to protect personal data.
Users are responsible for complying with local laws applicable to their jurisdiction.
11. Security
SelectedAdvisor.com uses reasonable technical and organisational measures to protect information.
These may include:
- Password protection
- Encrypted connections
- Access controls
- User permissions
- Security monitoring
- Audit logging
No system can guarantee absolute security.
12. Your Rights
Subject to applicable laws, users may have the right to:
- Access personal information.
- Correct inaccurate information.
- Request deletion.
- Restrict processing.
- Object to processing.
- Request portability.
- Withdraw consent.
Requests should be sent to:
privacy@selectedadvisor.com
13. Third-Party Websites
SelectedAdvisor.com may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
Users should review third-party privacy policies separately.
14. Children’s Privacy
SelectedAdvisor.com is intended for adults and is not directed at individuals under 18 years of age.
We do not knowingly collect information from children.
15. Accuracy of Information
SelectedAdvisor.com acts solely as an introductory platform.
We do not verify all information provided by advisors or users and accept no responsibility for:
- Errors or omissions.
- Incorrect information.
- Advice provided by users.
- Statements made by advisors.
- Decisions made based upon information available on the platform.
Responsibility for information provided rests with the individual user and, where applicable, their employer.
16. Complaints
Users who have concerns regarding privacy or data handling should contact:
privacy@selectedadvisor.com
Users also have the right to complain to their relevant supervisory authority.
For UK users:
Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
17. Changes to This Privacy Policy
SelectedAdvisor.com may amend this Privacy Policy from time to time.
The latest version will always be available on the website.
Continued use of the platform constitutes acceptance of any changes.
Contact Us
SelectedAdvisor.com
Email: privacy@selectedadvisor.com
Website: www.selectedadvisor.com
SelectedAdvisor.com
Find the right person. Not just the right dealer.